RAPHA GOURMET BREW COFFEE

Thank you for choosing our product/s. We strive to provide high-quality products and excellent customer service.

Please review our return and refund policy for our products below:

1. Returns:

   - Due to the nature of medicine products and health regulations, we do not accept returns on any medicine products that have been shipped and delivered unless they are damaged or defective upon receipt.

   - If you receive a damaged or defective medicine product, please contact our customer service team within 48 hours of receiving the product to arrange for a return or exchange.

   - To be eligible for a return or exchange, the medicine product must be unused, unopened, and in its original packaging.

 

2. Refunds:

   - If you are eligible for a refund due to a damaged or defective medicine product, we will issue a refund to the original payment method used for the purchase.

   - Refunds will be processed within 5-7 business days upon receiving the returned product and confirming its condition.

   - Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error.

 

3. Cancellation:

   - Orders for medicine products cannot be cancelled once they have been processed and shipped. Please double-check your order before completing the purchase.

 

4. Contact Us:

   - If you have any questions or concerns about our return and refund policy for medicine products, please contact our customer service team for assistance. We are here to help and ensure your satisfaction with your purchase.

 

Please note that this return and refund policy is subject to change without prior notice. Thank you for your understanding and cooperation.

 

 

We offer a range of shipping options for your convenience when purchasing products from our website. Please review our shipping policy below, where the buyer is responsible for the shipping fee:

1. Shipping Methods:
- We offer several shipping methods to choose from at checkout, including standard shipping, expedited shipping, and express shipping. The estimated delivery times and costs for each shipping method will be displayed during the checkout process.
- Customers can select their preferred shipping method based on their delivery timeframe and budget.

2. Shipping Fees:
- The shipping fee for the selected shipping method will be calculated and added to the total order amount during checkout.
- The buyer is responsible for covering the shipping fee associated with the selected shipping method.

3. Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.
- We are not responsible for any delays or issues related to incorrect or incomplete shipping addresses provided by the buyer.

4. Tracking Information:
- Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.
- You can track your package using the provided tracking number on the shipping carrier's website.

5. International Shipping:
- For international orders, additional customs duties, taxes, and fees may apply. These fees are the responsibility of the buyer and are not included in the shipping fee paid at checkout.
- Please be aware of any customs regulations and fees that may apply to your country before placing an international order.

6. Contact Us:
- If you have any questions or need assistance with your shipping options or fees, please contact our customer service team for help.